Privacy Policy

Sili Solutions Effective Date: 5/22/26 -- Website: https://silisolutions.com

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1. Introduction

Welcome to Sili Solutions ("we," "us," or "our"). We are committed to protecting the privacy of everyone who visits our website or purchases our products. This Privacy Policy explains what personal information we collect, how we use it, with whom we may share it, and the choices you have regarding your information.

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By using our website at https://silisolutions.com (the "Site"), submitting any form, or placing an order, you agree to the practices described in this policy. Please read it carefully.

 

2. Information We Collect

We collect personal information in several ways depending on how you interact with our Site.

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a. Contact Form

When you reach out to us through our general contact form, we collect:

• Your name

• Your email address

• Any information you voluntarily include in your message

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b. Newsletter Sign-Up Form

When you subscribe to our mailing list, we collect:

• Your email address

• Your consent to receive marketing communications

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c. Custom Product Inquiry Form

When you submit a custom product inquiry, we collect:

• Your name

• Your email address

• Any product preferences, specifications, or other details you provide in your inquiry

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d. Order and Ecommerce Information

When you place an order through our Site, we collect:

• Your name

• Your billing and shipping address

• Your email address

• Your phone number (if provided)

• Your order history and product preferences

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Important note regarding payment information: We do not collect, store, or have access to your credit card number, CVV, or full payment card details. All payment transactions are processed directly by our third-party payment provider, which is certified as a PCI DSS Level 1 compliant service provider — the highest level of payment card industry security. Only tokenized or masked representations of your payment method may be associated with your account or order records.

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e. Automatically Collected Information

Like most websites, our Site may automatically collect certain technical data when you visit, including:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent on the Site

• Referring URL

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This data is generally collected through cookies and similar technologies (see Section 7 below) and is used to help us understand how visitors use our Site and improve your experience.

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3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries. Information submitted through the contact form or custom inquiry form is used to reply to your question, request, or inquiry as promptly as possible.

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To fulfill your orders. Information collected at checkout is used to process your purchase, arrange shipment, confirm delivery, and provide you with order-related updates.

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To send transactional communications. When you place an order, we will send you emails required to complete and support that transaction. These include:

• Order confirmations

• Payment receipts

• Shipping notifications and tracking information

• Return or refund-related communications

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These transactional emails are sent as a necessary part of the purchase process and are not subject to marketing opt-out (see Section 5 below).

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To send marketing communications. With your consent (through sign-up) or based on your relationship with us as a customer or inquirer, we may send you promotional emails including:

• New product announcements

• Special offers and discounts

• Company news and updates

• Educational or inspirational content related to our products

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You may opt out of marketing communications at any time (see Section 5 below).

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To improve our Site and products. Automatically collected data and aggregated usage information help us understand how our Site performs, which pages are most useful, and how we can better serve our customers.

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4. How We Share Your Information

We do not sell your personal information. We may share it in limited circumstances as described below.

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Service Providers. We work with trusted third-party companies to operate our business. These may include our e-commerce platform, email marketing service, shipping carriers, and our PCI DSS Level 1 payment processor. These providers access your information only as needed to perform services on our behalf and are contractually obligated to protect it.

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Shipping Carriers. To fulfill your order, we will share your name and shipping address with the carrier responsible for delivering your package (e.g., USPS, UPS, FedEx).

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Legal Requirements. We may disclose your information if required to do so by law, or in response to a valid legal request such as a subpoena, court order, or government inquiry.

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Business Transfers. In the event Sili Solutions is acquired, merged, or undergoes a significant business change, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site if such a transfer occurs and your information becomes subject to a different privacy policy.

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We do not share your personal information with unaffiliated third parties for their own marketing purposes.

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5. Your Choices and Opt-Out Rights

Marketing Emails. You may unsubscribe from our marketing and promotional emails at any time by clicking the unsubscribe link included in the footer of every marketing email we send. You may also contact us directly at the email address listed in Section 9 to request removal from our mailing list.

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Please allow up to 10 business days for your unsubscribe request to take effect across all systems.

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Transactional Emails. Please note that opting out of marketing communications will not stop transactional emails related to your orders (such as order confirmations, receipts, and shipping notifications). These communications are necessary to complete your transaction and cannot be individually disabled.

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Cookies. You may adjust your browser settings to refuse or delete cookies. Please be aware that doing so may affect the functionality of certain features on our Site.

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California Residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of any sale of your information. We do not sell personal information. To exercise your rights, please contact us using the information in Section 9.

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Other State Privacy Rights. Residents of Virginia, Colorado, Connecticut, and other states with consumer privacy laws may have similar rights. Please contact us to submit a request.

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6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this policy

• Comply with our legal, financial, and tax record-keeping obligations

• Resolve disputes and enforce our agreements

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If you request deletion of your information, we will honor that request to the extent we are not required by law to retain it.

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7. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking tools (such as pixels or web beacons) to enhance your browsing experience and analyze how visitors use the Site. These may include:

• Essential cookies — required for basic Site functions

• Analytics cookies — to understand visitor behavior (e.g., Google Analytics)

• Marketing cookies — to support advertising or retargeting efforts

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You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. For more information on managing cookies, visit your browser's help documentation.

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8. Security

We take the security of your personal information seriously. We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

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Our payment processing is handled exclusively by a PCI DSS Level 1 certified provider, meaning your payment card data is processed under the strictest security standards in the payments industry. We never receive, transmit, or store your full card number.

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Despite our efforts, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your information.

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9. Children's Privacy

Our Site and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

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10. Links to Third-Party Sites

Our Site may contain links to external websites, such as our social media profiles (Instagram, Facebook) or affiliated sites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies independently.

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11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will post the updated policy on this page with a revised "Effective Date." We encourage you to review this page periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: 

Sili Solutions

Email: info@silisolutions.com

Website: https://silisolutions.com

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This Privacy Policy was last updated on 05/22/26.