Sili Solutions Effective Date: 7/11/26 -- Website: https://silisolutions.com

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Return & Refund Policy

At Sili Solutions, we want you to love your purchase! Please review product descriptions, dimensions, and color selections carefully before placing your order, as colors may vary slightly between screens and product sizes can appear different online than they do in person.

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Standard Products

Unused, non-custom products may be returned or exchanged within 14 days of confirmed delivery.

To qualify for a return or exchange:

• Product must be unused, unwashed, undamaged, and in its original condition.

• Proof of purchase is required.

• Please contact Sili Solutions before returning any item.

• Returns sent without prior authorization may not be accepted.

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Return Shipping

Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect.

We strongly recommend using a shipping method with tracking. Sili Solutions is not responsible for returned items lost or damaged during transit.

Original shipping charges are non-refundable.

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Exchanges

Requests for an exchange must be made within the same 14-day window as returns, calculated from confirmed delivery. Exchange requests submitted after this window will be treated as outside the return period and may not be eligible.

Once we receive and inspect your return, we'll contact you with the next steps.

If the replacement item costs more than the returned item, you'll receive an invoice for the price difference and shipping. Replacement items will be shipped once payment has been received.

If the replacement item costs less than the returned item, the difference will be refunded to your original payment method after the exchange has been processed.

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Refunds

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable.

Please allow 5–10 business days after your refund has been approved for it to appear on your account, depending on your financial institution.

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Custom & Personalized Products

Because custom products are made specifically for you, all custom and personalized products are final sale and cannot be returned, exchanged, or refunded.

This includes, but is not limited to:

• Custom colors or color combinations

• Custom glitter or mica selections

• Personalized designs

• Custom logos, names, text, or artwork

• Special-order sizes or configurations

• Any product made specifically to a customer's requested specifications

Custom products may only be replaced if they arrive damaged, defective, or materially different from the approved order specifications.

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photographs of the product and packaging

Please do not discard the product or packaging until we have reviewed your claim.

If the issue is confirmed, Sili Solutions will provide an appropriate replacement, refund, or other resolution at no additional cost.

 

Sale & Clearance Items

Sale, clearance, discontinued, and promotional items are final sale unless otherwise stated or unless they arrive damaged, defective, or incorrect.

 

Food Safety

Because Sili Solutions products are intended for use in food preparation and decorating, used products cannot be returned or exchanged for food safety reasons unless they are defective.

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Disputes & Chargebacks

If you're unsatisfied with an order for any reason, we ask that you contact us directly at info@silisolutions.com before filing a dispute or chargeback with your bank or card issuer. Most issues can be resolved quickly this way, and it helps us serve you faster than the formal dispute process typically allows.

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Contact Us

To request a return, exchange, or report an issue, please contact us at:

Sili Solutions
info@silisolutions.com

Please include:

• Your name

• Order number

• Item(s) involved

• A brief description of your request

We'll respond as quickly as possible to help resolve your request.

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Policy Updates

Sili Solutions reserves the right to update or modify this Return & Refund Policy at any time without prior notice. The version posted on this website at the time of your purchase will apply to your order.

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Governing Law

This Return & Refund Policy is governed by the laws of the State of Nevada, without regard to its conflict of law principles. Any disputes arising from this policy shall be resolved in the State of Nevada or federal courts located in Nevada.

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This Refund & Return Policy was last updated on 07/16/26.